The I AM Experience

Terms and Conditions

_{Effective date: July 2026}

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before registering for The I AM Experience (“Event”, “Product”) facilitated by Di Live Pty Ltd ("us", "we", or "our", “Consultant”). By registering for this event, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not register for or attend The I AM Experience.

Once the Client (“you”, “your”, “Client”, “guest”) completes registration and payment, this indicates compliance with the requests below and an understanding of the services provided.

 

1. SERVICE PROVIDED

The service provided is The I AM Experience, a one‑day in‑person event involving coaching, teaching, and/or facilitation in a medium group capacity.

- Guests are not permitted to bring pets to the event. 

- The Consultant promises that all information provided by the Client will be kept strictly confidential, except where disclosure is required by law. 

- The Client understands that coaching is not advice, psychotherapy, or counselling, and is not a substitute for professional medical, psychological, legal, or financial services.

 

2. ACCESS & COMMUNICATION

Access to The I AM Experience is granted only via a registration and acceptance process.

- Your email address and contact details are required to collect important information before the event, such as dietary requirements and accessibility needs.

- It is your responsibility to ensure your contact details are accurate so we can send event information, updates, and any changes to the schedule or venue.

 

3. PERSONAL RESPONSIBILITY & GUARANTEES

The Client enters into The I AM Experience with the understanding that they are responsible for creating their own results.

The purpose of the event is to support, guide, and remind the Client of their own intentions, choices, and capacity for change. The Consultant does not guarantee specific outcomes, results, or changes in circumstances.

To maximise the value of The I AM Experience, the Consultant asks that the Client agree to the following:

3.1) Recognise that the event is a safe place to be honest and participate fully. 

3.2) Recognise your own responsibility in the outcomes that you obtain from participating in the event. 

3.3) Understand that your level of engagement, openness, and follow‑through after the event will impact your results.

 

4. PAYMENT TERMS

- Registrations for The I AM Experience are to be paid in full prior to the event date. 

- Your place is not confirmed until payment has been received. 

- Payment may be made by instalments only by prior agreement with, and at the discretion of, the Consultant.

- The instalment method of payment may attract an additional finance fee, which will be clearly communicated at the time of agreement. 

 

5. REFUND & CANCELLATION POLICY

Once your registration for The I AM Experience has been accepted, the following refund and cancellation terms apply:

5.1 Cancellation fee 

All cancellations will attract a $47 cancellation fee to cover administration and preparation costs, regardless of the time of cancellation.

5.2 Cancellations more than 30 days before the event  

- Cancellations made more than 30 days prior to The I AM Experience will be refunded the event fee minus the $47 cancellation fee.

5.3 Cancellations within 30 days of the event  

- Cancellations made within 30 days of The I AM Experience will be refunded 50% of the total cost.

5.4 Cancellations within 7 days of the event

- Cancellations made within 7 days of The I AM Experience are not refundable. 

- No credit, transfer, or partial refund will be offered for cancellations within this 7‑day period.

5.5 Non‑attendance / leaving early  

- There is no refund available, neither in full nor in part, after the conclusion of The I AM Experience. 

- If a Client chooses not to attend on the day, or wishes to depart before the scheduled completion time, no refund will be offered.

5.6 Event changes or cancellation by the Consultant  

- In the unlikely event that The I AM Experience must be postponed or cancelled by the Consultant (for reasons including but not limited to illness, venue issues, or events outside our control), you will be offered either: 

  - a transfer to a rescheduled date, or 

  - a refund of the event fee paid. 

- The Consultant is not responsible for any additional costs incurred by you (such as travel, accommodation, or other expenses).

 

6. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

- The Consultant will not be liable for any indirect, incidental, special, or consequential loss arising out of or in connection with your participation in The I AM Experience. 

- You participate in the event voluntarily and are responsible for your own physical, mental, and emotional wellbeing. 

- You agree to seek appropriate professional advice where necessary and not rely solely on the content of The I AM Experience for medical, legal, financial, or psychological decisions.

 

7. ACCEPTANCE OF TERMS

By registering for The I AM Experience and submitting payment, you acknowledge that you:

- Have read, understood, and agree to these Terms and Conditions; and 

- Are legally capable of entering into this agreement.

If you do not agree to these Terms, please do not proceed with your registration.